We can help
Please reach out to info@esignatureguarantee.com so we can unlock your account and let you try again. We offer a one-time unlock during the verification process to give you another opportunity to complete identity verification.
What happens when we unlock your account
- A new set of verification questions will be generated.
- Your previous answers are cleared.
- You get a fresh start with the verification process.
- The questions may be different from your first attempt.
Tips for successful verification
Before trying again:
- Use a computer or laptop — not a phone or tablet.
- Have your information ready — past addresses, loan amounts, etc.
- Take your time — there’s no time limit on answering.
- Read questions carefully — some may include “none of the above” options.
- Check your credit freeze — frozen credit can affect verification.
If you still can’t verify
If repeated attempts don’t work, contact us at info@esignatureguarantee.com and we’ll guide you through the next steps to complete your transaction.